Work Life

JANUARY 30, 2024

When Indra Nooyi was hired as the head of strategy for Motorola’s Automotive Electronics division in 1986, she realized quickly she was out of her depth on two topics everyone was talking about in executive level staff meetings: cars and electronics. It is extremely destabilizing to struggle in a new role.

Automotive 111

Automotive Mentoring Coaching Onboarding 111

Ruby

SEPTEMBER 30, 2019

Challenges Some IVR and IVR-equivalent technologies attempt to handle the customer interaction entirely from beginning to end; they may ask a caller to “please describe your problem in a few words” and then perform an action the caller could have done for themselves, or (more often, it seems) reply with a “sorry, I didn’t get that.”

Customer Service 52

Customer Service Real Estate Sales Automotive 52

Great Place to Work

MAY 30, 2025

For instance, rolling out a pulse survey to better understand how to support employees after a merger or to gauge the onboarding experience of new hires. The automotive manufacturer built a feedback loop to shortcut structural barriers so that every employee could find an attentive ear through a mix of surveys and open-door listening.

Automotive 52

Automotive Leadership Communication Manufacturing 52

Vantage Circle

NOVEMBER 23, 2023

The transition period between losing a staff member and onboarding a replacement can lead to substantial losses in productivity and revenue. Honeywell is an engineering and technology firm with a presence in aerospace, building technology, and industrial safety. And that's a situation no organization desires. How to Offer?

Healthcare 64

Healthcare Flexibility Flexibility Insurance 64