Remove Customer Service Remove Office Management Remove Retail
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Live chat: the good and the bad.

Ruby

Outstanding customer service shines through the details. The chime when a visitor opens the front door, the number of rings before the phone gets answered, the words an agent uses to greet someone, the penmanship of a handwritten thank-you note—these are the kinds of small touches customer-centric companies obsess over.

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coworkers are having an affair and one might get promoted to manage the other, boss wants me to help his friends, and more

Ask a Manager

It all came to a head recently when he and the guy he shares an office with decided to fire their office manager. I work part-time in customer service for a mid-size retailer. ” I am not okay with this. My job was eliminated, but I’m being told it wasn’t a layoff.