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For the past decade, BELAY has been witnessing this phenomenon firsthand through its network of contractors who supply virtual support as assistants, bookkeepers, web maintenance professionals and social media strategists. There are so many moving parts: the finances, the sales, the marketing, the billing.
According to Oberlo , a drop-shipping app created by Shopify, almost one-third of the world’s population is now shopping online, accounting for 18% of retail sales worldwide. When you clearly and narrowly define your audience, word of mouth will spread inside that audience, and the referral sales will flood in. Don’t try to guess.
There’s no commute, no on-site staff, no cubicles or workstations, no front desk, no communal fridge or parking lot, or storage closet. We’re happy to report an average 20% increase in sales inquiries and customer service satisfaction among our customers, as well as 2–3 times quantifiable return on investment.
Coffee was 50 cents/cup to purchase more supplies. I remember the massive uproar when we younger employees lobbied to be allowed to use our own mugs rather than the supplied cups and saucers. We tore through the supply and started inundating the facilities team with refill requests. She would be utterly charming and gracious.
The New Guy sat behind me, in the other half of the shared cubicle. After he was done with me he moved on to my supervisor in the next cubicle, who had heard the whole thing and repeated everything I told him. A coffee river started rolling by our cubicles and everybody but New Guy rushed in with paper towels. The disaster.
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